Frequently Asked Questions

Here you will find answers to questions that are frequently asked by moviegoers at The Minor Theatre.


Q. What is your ticket refund policy?
A. All ticket sales are final at the time of purchase, as the sales are reported to the distributors and we cannot put the seats back in the inventory once they’re purchased, which makes it impossible to resell them. Please be sure to double check the date, time and movie you have selected, before purchasing them.

Q. I did not receive an email confirmation for my online ticket purchase, what should I do?
A. You can still redeem your online ticket purchase at the box office under your name. The email is just a confirmation, not the tickets themselves.

Q. Why didn’t I receive an email confirmation?
A. There are lots of reasons why this may have happened. Here are some common causes:

  • Your internet service provider may block emails sent from addresses it does not recognize.
  • Your SPAM setting within your email client may block emails sent from addresses it does not recognize. If you add our email address ( to your address book you can decrease the chance that your email confirmation will be blocked.
  • You may have entered your email address incorrectly.

Q. What are the age limits for infant, child and senior citizen admission pricing?
A. Age Limits are

  • Under 12 = Child admission
  • 65+ = Senior admission

Q. Does purchasing an advance ticket guarantee me the seat I selected?
A. Yes! All seats are reserved at the time of purchase.